Contact Us

Thank you for visiting Pixmorra. Every product in our store is handmade by Pramod S Rajput — and Pramod personally handles all customer support too. We are here to help with any question about your order, our products, shipping, or returns.

Customer Support

Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Response time: Within 1–2 business days (Monday – Saturday)

Response times may be longer on Sundays, public holidays, or during periods of high enquiry volume.

Business Information

Brand name: Pixmorra
Owner & Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods
Address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766

About Our Products

All products sold on Pixmorra are handmade by Pramod S Rajput. We do not source from third-party suppliers or use factories. Pramod designs, crafts, photographs, packs, and ships every item personally from Bangalore, India.

How We Can Help

You may contact us regarding:

• Product information — materials, colors, sizes, or measurements
• Product availability
• Payment questions
• Order confirmation or status
• Shipping and tracking
• Address corrections
• Order cancellation requests
• Return and exchange requests
• Refund status
• Damaged, defective, or incorrect products
• Privacy requests
• General customer support

Contacting Us About an Existing Order

For faster assistance, please include your full name, order number, email address used at checkout, product name, and a clear description of your question or concern.

For a damaged, defective, or incorrect product, please also attach clear photographs of the product, the affected area, the packaging, and the shipping label.

Do not send card numbers, security codes, or payment passwords by email or phone.

Return Requests

Contact us before mailing any return. Do not send a product to our business address or the address on the original parcel unless we have confirmed it as the correct return location. After reviewing your request, we will provide return instructions and the correct return address.

Eligible return requests must be submitted within 30 calendar days after delivery in accordance with our Return and Refund Policy.

Address Changes

Contact us immediately if you entered an incorrect shipping address. We will attempt to update it if the order has not yet entered processing or dispatch. Address changes cannot be guaranteed after the order has been packed or handed to the carrier.

Complaints & Grievances

For any order complaint, product concern, delivery issue, or other grievance, contact Pramod S Rajput directly:

Email: info.pixmorra@gmail.com
Phone: +91 79876 83766

Please include your order number and a clear explanation of the issue. We will review the matter and make reasonable efforts to provide a fair and timely resolution.

Important Notice

The physical address listed on this page is Pixmorra’s business contact address. It is not a return address. Please obtain return authorization and instructions from us before mailing any product.