Order Cancellation Policy
Order Cancellation Policy
Last updated: 11 July 2026
This policy explains how customers may request cancellation of an order placed through pixmorra.com.
About Our Orders
All Pixmorra products are handmade by Pramod S Rajput. Because each item is made and packed personally by Pramod, orders are processed quickly — typically within 0–1 business day. Please contact us as soon as possible if you need to cancel.
How to Request a Cancellation
Contact us immediately after placing your order:
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Please provide your full name, order number, email address used at checkout, the item(s) to cancel, and the reason for cancellation.
Cancellation Before Processing
We will attempt to cancel your order if it has not yet entered preparation, packing, shipping-label creation, or dispatch. If cancellation is successful before processing, the order will not be shipped and any payment received will be refunded in full to the original payment method.
Cancellation After Processing Has Started
Because orders are processed within 0–1 business day, cancellation cannot be guaranteed once an order has entered preparation, packing, or fulfillment. We will make a reasonable attempt to stop the order before dispatch, but some orders may be processed before the cancellation request is reviewed.
Orders Already Dispatched
An order cannot normally be cancelled after it has been handed to the shipping carrier. If your order has already been dispatched, please:
- Receive the delivery
- Contact Pixmorra to request a return
- Follow the instructions in our Return and Refund Policy
Do not send the product back without first receiving return instructions from us.
Refusing Delivery
Please do not refuse delivery unless Pixmorra has specifically instructed you to do so. An unauthorized refused shipment may incur customs or carrier charges, be delayed in return transit, or be difficult to identify. Any refund for a refused shipment will be reviewed after the package is returned and confirmed received.
Address Change Requests
Contact us immediately if you entered an incorrect or incomplete address. We will attempt to update it if the order has not yet entered processing or dispatch. Address changes cannot be guaranteed after a shipping label has been created or the parcel has been handed to the carrier. Customers are responsible for providing a complete and accurate delivery address at checkout.
Product or Quantity Changes
Contact us promptly if you need to change a product, size, quantity, or other order detail. If the order has not entered processing, we may cancel it so you can place a corrected order. We cannot guarantee edits after payment. Any price difference will be handled through an approved cancellation, refund, or new order — we will not charge additional amounts without your authorization.
Duplicate Orders
If you accidentally placed a duplicate order, contact us immediately with both order numbers. We will attempt to cancel the duplicate if it has not entered processing.
Cancellation by Pixmorra
Pixmorra may cancel all or part of an order for a reasonable reason, including product unavailability, a pricing or listing error, failed payment, suspected fraud, an invalid or undeliverable address, or an inability to fulfil the order as confirmed. When Pixmorra cancels a paid order, the eligible amount will be refunded to the original payment method.
Refunds for Cancelled Orders
Eligible cancellation refunds are issued to the original payment method within 7 business days of confirmed cancellation. Your bank, card issuer, or PayPal may require additional time to display the refund after it has been processed.
PayPal Disputes
We encourage you to contact Pixmorra first for any cancellation request so we can review the order status promptly. This does not remove any right available through PayPal, your card issuer, or applicable consumer-protection law.
Contact Information
Brand name: Pixmorra
Owner & Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India
Response time: Within 1–2 business days (Monday – Saturday)