Warranty and Product Support Policy

Last updated: June 15, 2026

This Warranty and Product Support Policy explains the warranty status of products sold through pixmorra.com and how customers should report a defective, damaged, or incorrect product.

Product Warranty

Unless a specific warranty is clearly stated on the individual product page, Pixmorra does not provide a separate commercial or extended product warranty.

Customers should not assume that a product includes:

• A manufacturer warranty

• A lifetime warranty

• An extended warranty

• Free replacement for accidental damage

• A gemstone-authenticity guarantee

• A material-certification guarantee

• A repair service

• A performance guarantee

Any warranty that applies to a particular product will be clearly disclosed on that product’s page, including the available warranty period and important conditions.

Independent Retailer Status

Pixmorra is an independent online retailer.

We generally source products from independent suppliers and select them for resale through pixmorra.com.

Unless expressly stated:

• Products are not manufactured by Pixmorra.

• Pixmorra is not the product’s original manufacturer.

• Pixmorra is not an authorized service centre.

• Pixmorra does not provide manufacturer repairs.

• Pixmorra does not claim an official relationship with a product brand.

New Product Condition

Unless a product page clearly states otherwise, products are sold in new condition.

“New” refers to the product condition at the time it is offered for sale. It does not automatically mean that the product includes a manufacturer warranty.

Defective Products

A product may be considered defective when it does not function or perform as reasonably described because of an issue that existed when it was delivered.

Normal variations in color, pattern, texture, shape, bead arrangement, surface markings, finish, or approximate measurements are not necessarily defects when those variations are normal for the actual product and were reasonably disclosed.

However, variation wording does not apply when the customer receives a product that is:

• Broken

• Materially damaged

• Incorrect

• Missing an important included component

• Substantially different from the confirmed order

• Unusable because of an original defect

Reporting a Defective or Damaged Product

Customers should contact Pixmorra promptly and within the applicable 30-day return period.

Contact:

Email: info.pixmorra@gmail.com
Phone: +91 79876 83766

Please provide:

• Full name

• Order number

• Product name

• Date of delivery

• Clear description of the issue

• Photographs of the product

• Close-up photographs of the affected area

• Photographs of the packaging

• Photograph of the shipping label

• Photographs of all items received

We may request additional reasonable information to understand the issue.

Available Resolution

After reviewing the available information, an eligible defective, damaged, or incorrect product may qualify for a resolution under the Return and Refund Policy.

Depending on the circumstances and product availability, the resolution may include:

• Return for refund

• Exchange

• Replacement

• Cancellation of an unfulfilled item

• Another appropriate remedy required by applicable law

The available resolution will depend on the individual order and the published return conditions.

Return Instructions

Customers must contact Pixmorra before mailing a product.

Do not return a product to:

• The address printed on the original parcel

• A supplier’s address

• A carrier facility

• Pixmorra’s published business address

unless Pixmorra has specifically confirmed that location as the correct return address.

After reviewing the request, we will provide the applicable return instructions.

Return Shipping

Under Pixmorra’s current published return-policy configuration, the customer is responsible for return shipping.

Customers should use a trackable return method and retain the receipt and tracking information.

This policy does not remove any mandatory remedy that applies under consumer-protection law.

Items Not Covered as Product Defects

Unless required by law or expressly stated otherwise, a product issue may not qualify as an original defect when caused by:

• Accidental damage after delivery

• Improper use

• Misuse

• Unauthorized alteration

• Incorrect storage

• Exposure to chemicals, water, heat, or moisture contrary to product-care instructions

• Normal wear

• Stretch-cord wear after extended use

• Loss of an item

• Customer sizing error where accurate measurements were provided

• Damage caused during an unauthorized return

• Failure to follow supplied care instructions

A non-defective product may still be eligible for return under the 30-day Return and Refund Policy.

Jewelry and Accessory Care

Where applicable, customers should:

• Keep products away from harsh chemicals

• Avoid excessive moisture

• Avoid perfumes and cleaning agents

• Store items in a dry location

• Avoid pulling elastic or cords beyond their intended capacity

• Handle decorative components carefully

• Remove jewelry before swimming, bathing, or strenuous activities where appropriate

Product-care instructions may vary depending on the item.

Material and Gemstone Statements

Pixmorra does not provide laboratory gemstone certification, material authentication, or grading unless this is expressly included and supported by documentation for the individual product.

Descriptions such as natural, genuine, certified, Grade A, AAA, or a specific mineral name should not be treated as independently verified unless the product page clearly states that supporting documentation is included.

Products are not sold with promises of medical, healing, therapeutic, spiritual, financial, or wellness outcomes.

Manufacturer Warranty

Where a genuine manufacturer warranty is clearly stated on a product page, the warranty may be administered by the manufacturer and subject to the manufacturer’s own terms.

The customer may be required to provide:

• Order receipt

• Product serial number

• Packaging information

• Photographs

• Warranty documentation

• Other information requested by the manufacturer

Pixmorra will not advertise a manufacturer warranty unless we have reasonable information supporting its availability.

Mandatory Consumer Rights

Nothing in this policy excludes, limits, or replaces any mandatory consumer right or legal remedy that cannot lawfully be excluded.

Where applicable law provides a remedy that is more favorable than this policy, the mandatory legal requirement will apply.

Contact Information

For product-support assistance, contact:

Trade name: Pixmorra
Business type: Sole proprietorship and independently operated online retail store
Owner / Account Representative: Pramod S Rajput
Phone: +91 79876 83766
Email: info.pixmorra@gmail.com
Physical address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India