Warranty and Product Support Policy

Last updated: 11 July 2026

This policy explains the warranty status of products sold through pixmorra.com and how to report a defective, damaged, or incorrect product.

About Our Products

Every product sold on Pixmorra is handmade by Pramod S Rajput — the founder and sole maker. Pramod designs, crafts, photographs, packs, and ships every item personally. There are no third-party manufacturers, factories, or dropshipped goods.

Product Warranty

Because all products are handmade by Pramod, Pixmorra stands directly behind the quality of every item. Unless a specific extended warranty is stated on an individual product page, the following applies:

• Products are sold in new, handmade condition
• No separate manufacturer warranty applies (Pramod is the maker)
• No lifetime warranty, extended warranty, or repair service is included unless expressly stated
• No gemstone-authenticity certification or material-grading guarantee is included unless documentation is provided with the product

Any specific warranty for a product will be clearly disclosed on that product’s page.

New & Handmade Condition

All products are made fresh and sold in new condition. Because items are handmade, minor natural variations in color, texture, pattern, bead arrangement, shape, or finish may occur between pieces. These are normal characteristics of handmade goods and are not defects.

Variation does not apply when a customer receives a product that is:

• Broken or materially damaged
• Incorrect or substantially different from the confirmed order
• Missing an important included component
• Unusable due to an original defect

Defective Products

A product is considered defective when it does not perform as reasonably described due to an issue that existed at the time of delivery. If you receive a defective, damaged, or incorrect item, please contact us promptly within the 30-day return period.

Reporting a Defective or Damaged Product

Contact us within 30 days of delivery:

Email: info.pixmorra@gmail.com
Phone: +91 79876 83766

Please provide:

• Full name and order number
• Product name and date of delivery
• Clear description of the issue
• Photographs of the product, affected area, packaging, and shipping label

We may request additional information to understand the issue before proceeding.

Available Resolutions

After reviewing the information, eligible defective, damaged, or incorrect products may qualify for:

• Return for refund
• Exchange or replacement (subject to availability)
• Cancellation of an unfulfilled item
• Another appropriate remedy as required by applicable law

Return Instructions

Do not mail a return until Pixmorra has confirmed the correct return address and provided return instructions. Do not return items to the business address, the address on the original parcel, or any carrier facility unless specifically confirmed by us.

Return Shipping

The customer is responsible for return shipping costs under our current policy. We recommend using a trackable shipping method and retaining the receipt until the return and refund are completed. This does not remove any mandatory consumer remedy under applicable law.

Items Not Covered as Defects

The following are generally not covered as original product defects unless required by law:

• Accidental damage after delivery
• Improper use, misuse, or unauthorized alteration
• Incorrect storage or exposure to chemicals, water, heat, or moisture
• Normal wear and tear or stretch-cord wear after extended use
• Loss of an item
• Customer sizing error where accurate measurements were provided
• Damage caused during an unauthorized return

Non-defective products may still be eligible for return under our 30-day Return and Refund Policy.

Jewelry & Accessory Care

To keep your handmade Pixmorra items in the best condition:

• Keep away from harsh chemicals, perfumes, and cleaning agents
• Avoid excessive moisture — store in a dry location
• Handle beaded and decorative components carefully
• Avoid pulling elastic or cords beyond their intended capacity
• Remove jewelry before swimming, bathing, or strenuous activity where appropriate

Material & Gemstone Statements

Pixmorra does not provide laboratory gemstone certification or independent material authentication unless expressly included with a specific product. Material descriptions (e.g., natural stone, glass bead, gemstone) are based on available product information. Products are not sold with claims of medical, healing, therapeutic, spiritual, or wellness benefits.

Mandatory Consumer Rights

Nothing in this policy excludes, limits, or replaces any mandatory consumer right or legal remedy that cannot lawfully be excluded. Where applicable law provides a more favorable remedy, that requirement will apply.

Contact Information

Brand name: Pixmorra
Owner & Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India
Response time: Within 1–2 business days (Monday – Saturday)