Frequently Asked Questions

Welcome to the Pixmorra FAQ. Below you will find answers to common questions about our handmade products, orders, shipping, returns, and customer support.

About Pixmorra

What is Pixmorra?

Pixmorra is a handmade jewelry and craft supplies brand operated by Pramod S Rajput. Every product sold on pixmorra.com is individually handcrafted, photographed, and shipped by Pramod personally — there are no third-party manufacturers, dropshipped goods, or resold items.

Who makes the products?

All products are made by hand by Pramod S Rajput, the owner of Pixmorra. Each item is crafted, quality-checked, photographed, and packed by Pramod before being shipped directly to the customer.

Who operates Pixmorra?

Trade name: Pixmorra
Owner / Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods

Where is Pixmorra located?

Pixmorra
103/2, Sanjeevini Health Clinic
Byrathi Cross, Kothanur
Bangalore, Karnataka 560077
India

How can I contact Pixmorra?

Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Response time: Within 1–2 business days (Monday – Saturday)

When contacting us about an order, please include your full name, order number, and a clear description of your question.

Products

Are your products handmade?

Yes — every product sold on Pixmorra is handmade by Pramod S Rajput. We do not sell mass-produced, factory-made, or dropshipped products. Each piece is made individually by hand.

Are your products made from natural materials?

Many of our products use natural materials such as gemstone beads, glass beads, natural stone, and metal components. Each product page describes the specific materials used. We only describe a material as natural, genuine, or a specific gemstone when that is accurate and verifiable.

Pixmorra does not claim medical, healing, therapeutic, or wellness benefits for any product.

Can individual products look slightly different from the photos?

Because every item is handmade, minor natural variations may occur in color tone, pattern, texture, shape, bead arrangement, or finish. These are normal characteristics of handmade goods and are not defects. Product photos are taken by Pramod of the actual items. Colors may also appear slightly different depending on your screen settings and lighting.

Are product measurements exact?

Measurements such as bead size, bracelet circumference, or accessory length may be approximate due to the handmade nature of the products. Please review the measurements on the product page or contact us before ordering if size is important.

Are products sold in new condition?

Yes. All products are made fresh and sold in new condition unless a product page clearly states otherwise.

Are all products in stock?

Availability is shown on each product page. If a paid item becomes unavailable before dispatch, we will contact you and offer a cancellation and full refund.

Pricing & Payment

Which currency do you use?

Prices are displayed and processed in United States Dollars (USD) unless another currency is shown at checkout. The final amount payable is displayed before you submit your order.

What payment methods do you accept?

Available payment methods are shown during checkout and may include PayPal and other Shopify-supported payment providers depending on your location. Pixmorra does not store complete card numbers or payment security codes.

Orders

When will my order be processed?

Orders are processed within 0–1 business day (Monday – Saturday). The daily order cut-off time is 2:00 PM India Standard Time (IST). Orders placed after the cut-off may begin processing the next business day.

Can I cancel my order?

Contact us as soon as possible if you need to cancel. We will attempt to cancel orders that have not yet entered packing or dispatch. Cancellation cannot be guaranteed after the order has been processed. If already shipped, you may request a return after delivery.

Shipping

Where do you ship?

We ship to eligible countries and regions available through our checkout. If checkout does not accept a destination address, we are unable to ship there at that time.

Is shipping free?

Yes. Pixmorra offers free shipping on eligible orders to supported destinations. Please confirm the final shipping amount at checkout before completing payment.

Which carrier do you use?

Orders are shipped via a tracked courier service such as FedEx Express or an equivalent tracked carrier. The carrier may vary by destination. Tracking details will identify the carrier used for your order.

What is the estimated delivery time?

• Handling time: 0–1 business day
• Carrier transit time: 3–6 business days
• Total estimated delivery: 3–7 business days from dispatch

Delivery times are estimates and may be affected by customs, public holidays, severe weather, remote locations, or carrier disruptions.

Do you provide tracking?

Yes. Tracking details are emailed to the address provided at checkout after your order is dispatched. Tracking may take up to 24–48 hours to become active after the carrier collects the package.

What if tracking shows delivered but I cannot find my package?

1. Check entrances, safe locations, mailrooms, and parcel lockers.
2. Ask household members, neighbours, or building management.
3. Contact the shipping carrier for delivery details.
4. Contact Pixmorra with your order number and tracking number — we will assist with a carrier inquiry.

Will I have to pay customs duties or import taxes?

International orders may be subject to import duties, local taxes, or customs fees imposed by the destination country. Unless expressly collected at checkout, these charges are the customer's responsibility. Pixmorra does not control customs decisions or processing times.

Returns & Refunds

What is your return policy?

Pixmorra accepts eligible return requests within 30 calendar days after delivery for both defective and non-defective products. Please contact us before mailing any return so we can provide the correct return address and instructions.

How do I request a return?

Email us at info.pixmorra@gmail.com with your full name, order number, product being returned, reason for return, and clear photographs if the item is damaged, defective, or incorrect. Do not mail a return until you receive instructions from us.

Who pays for return shipping?

The customer is responsible for return shipping costs. We recommend using a trackable shipping method and keeping the receipt until the return and refund are completed.

Do you accept exchanges?

Yes, within the 30-day return period and subject to availability. If the replacement is unavailable, a refund will be issued after the original item is returned and inspected.

Do you charge a restocking fee?

No. Pixmorra does not charge a restocking fee for eligible returns.

When will I receive my refund?

After the returned item is received, inspected, and approved, we will process the refund within 7 business days to the original payment method. Your bank or payment provider may require additional time to display the refund.

What if I receive a damaged or incorrect product?

Contact us promptly within 30 days of delivery with your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label. We will review and provide an appropriate resolution.

Privacy & Security

Is my personal information secure?

Our store is hosted by Shopify and uses its secure e-commerce infrastructure. Personal information is handled in accordance with our Privacy Policy and may be shared with Shopify, payment providers, and shipping carriers only as necessary to complete your order. Do not send passwords or payment details by ordinary email.

Store Policies

Where can I read your complete policies?

All policies are available in the website footer:

• About Us
• Contact Us
• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Terms of Service