FAQ
Frequently Asked Questions
Welcome to the Pixmorra FAQ page. Below are answers to common questions about our products, shipping, returns, refunds, and customer support.
What is Pixmorra?
Pixmorra is an independent online store offering handmade products, craft supplies, beads, jewelry-making materials, accessories, and selected lifestyle products.
Who operates Pixmorra?
Pixmorra is operated as a sole proprietorship.
Owner / Account Representative: Pramod S Rajput
Where is Pixmorra located?
Pixmorra
103/2, Sanjeevini Health Clinic
Byrathi Cross, Kothanur
Bangalore, Karnataka 560077
India
Are your products handmade?
Many products may be handmade, handcrafted, or made using natural materials. Small differences in color, size, texture, shape, pattern, or finish may occur and are not considered defects.
Where do you ship?
We ship to eligible countries and regions available at checkout.
Is shipping free?
Yes, Pixmorra offers free shipping on all orders to eligible destinations.
Which carrier do you use?
We use FedEx shipping service for order delivery.
What is the estimated delivery time?
Handling time is 0 to 1 business day. Transit time is 3 to 6 business days. Total estimated delivery time is 3 to 7 business days.
Do you provide tracking?
Yes, tracking details are sent by email after dispatch.
What is your return policy?
Pixmorra accepts return requests within 30 days after delivery for both defective and non-defective products.
Who pays return shipping?
Return shipping and return label costs are the customer’s responsibility.
Do you charge restocking fees?
No, Pixmorra does not charge restocking fees.
When will I receive my refund?
Approved refunds are processed within 7 business days after return approval.
How can I contact Pixmorra?
You can contact us at info.pixmorra@gmail.com.