Shipping Policy

Last updated: 11 July 2026

This Shipping Policy explains how orders placed on pixmorra.com are processed, packed, and delivered.

About Our Orders

Every product sold on Pixmorra is handmade by Pramod S Rajput — the founder and sole maker. Pramod personally packs and ships each order from Bangalore, India.

Order Processing Time

Orders are processed within 0–1 business day after payment is confirmed.

• Business days: Monday through Saturday
• Order cut-off time: 2:00 PM India Standard Time (IST)

Orders placed after the cut-off time or on Sundays and public holidays will begin processing on the next business day.

Shipping Carrier

Orders are shipped via FedEx Express or an equivalent tracked courier service. The carrier used may vary depending on the destination, service availability, and operational requirements. Tracking details will confirm the carrier for your specific order.

Estimated Delivery Time

Stage	Timeframe
Handling / processing time	0–1 business day
Carrier transit time	3–6 business days
Total estimated delivery	3–7 business days from dispatch

Delivery estimates are not guaranteed dates. Actual delivery may be affected by customs processing, public holidays, severe weather, remote delivery locations, carrier disruptions, or incorrect address information provided at checkout.

Shipping Cost

Pixmorra offers free shipping on eligible orders to all supported destinations. The final shipping amount is confirmed at checkout before payment is submitted.

Shipping Destinations

We ship to eligible countries and regions available through our checkout. If checkout does not accept a destination address, we are unable to ship there at that time.

Order Tracking

A shipping confirmation email containing your tracking number and carrier information is sent to the email address provided at checkout after your order is dispatched. Tracking information may take up to 24–48 hours to become active after the carrier collects the package.

You can track your order on our Track Your Order page.

Customs, Duties, and Import Taxes

International orders may be subject to import duties, customs charges, local taxes, or brokerage fees imposed by the destination country. Unless expressly collected at checkout, these charges are the customer’s responsibility. Pixmorra does not control customs decisions or processing times. We recommend checking your country’s import regulations before ordering.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Contact us immediately at info.pixmorra@gmail.com if you entered an incorrect address. We will attempt to update it if the order has not yet been dispatched. Address changes cannot be guaranteed after a shipping label has been created or the parcel handed to the carrier.

Lost or Delayed Shipments

If your tracking has not updated for an extended period or your package has exceeded the estimated delivery time, please contact us with your order number and tracking number. We will assist with a carrier inquiry.

A temporary gap in tracking updates does not necessarily mean the package is lost — scans may pause while the package travels between facilities, passes through customs, or awaits local delivery processing.

Damaged in Transit

If your order arrives damaged, contact us within 30 days of delivery with your order number, tracking number, and clear photographs of the product, packaging, and shipping label. We will review the matter in accordance with our Return and Refund Policy.

Contact Information

Brand name: Pixmorra
Owner & Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India
Response time: Within 1–2 business days (Monday – Saturday)