Track Your Order
Track Your Order
All products at Pixmorra are handmade by Pramod S Rajput — each piece is individually crafted, photographed, and shipped directly to you. Use the tracking tool below to follow your shipment from our workshop to your door.
Track Your Shipment
Tracking details are sent to the email address you provided at checkout once your order has been dispatched.
→ Enter your order number and email address in the tracking form to get the latest status of your shipment.
How to Track Your Order — Step by Step
-
Check your shipping confirmation email
After your order is dispatched, you will receive an email with your tracking number and carrier details. -
Use the tracking tool above
Enter your order number and email address or your tracking number. -
View the latest carrier update
The tracking page will display the most recent status from the shipping carrier.
Shipping Schedule & Delivery Estimates
Because every item is handmade to order, please allow the following timeframes:
- Order cut-off time: 2:00 PM India Standard Time (IST)
- Handling / production time: 0–1 business day (Monday – Saturday)
- Carrier transit time: 3–6 business days
- Total estimated delivery: 3–7 business days from dispatch
- Shipping cost: Free shipping to all supported destinations
- Carrier: FedEx Express or equivalent tracked service
Delivery estimates may be affected by customs processing, public holidays, severe weather, remote locations, or carrier disruptions. These are estimates, not guaranteed dates.
Frequently Asked Questions
I have not received my tracking number — what should I do?
Orders are handled within 0–1 business day. Tracking information is emailed after dispatch. Please check your inbox, spam, promotions, and junk folders. If you have not received a shipping confirmation after the handling period, contact us with your order number.
My tracking number is not working — why?
Tracking data can take up to 24–48 hours to appear after the carrier collects the package. Please try again later. If the tracking number is still inactive after 48 hours, contact us.
Why has my tracking stopped updating?
Tracking scans may pause while a package travels between carrier facilities, passes through customs, or awaits local delivery processing. A temporary gap in updates does not mean the package is lost. Contact us if tracking has not updated for an extended period.
My order shows as delivered but I cannot find it — what should I do?
- Check entrances, safe locations, mailrooms, and parcel lockers.
- Ask household members, neighbours, or building management.
- Review the tracking page for delivery notes or proof of delivery.
- Contact the shipping carrier directly for additional information.
- Contact Pixmorra with your order number and tracking number — we will assist with a carrier inquiry.
Can I change my delivery address?
Contact us immediately if you entered an incorrect address. We will attempt to update it if the order has not yet entered packing or dispatch. An address change cannot be guaranteed after the order has been processed.
What if my shipment is delayed?
Delivery dates are estimates. Delays may occur due to customs inspections, weather, carrier disruptions, public holidays, or remote delivery areas. Contact us if your package has exceeded the estimated delivery period and tracking does not provide a clear update.
Will I have to pay customs duties or import taxes?
International orders may be subject to import duties, local taxes, or customs fees imposed by the destination country. Unless expressly collected at checkout, these charges are the customer's responsibility. We recommend checking your country's import regulations before ordering.
What if my package arrives damaged?
Contact us promptly and within 30 days of delivery. Please provide your order number, tracking number, clear photographs of the product, packaging, and shipping label, and a description of the damage. We will review the matter in accordance with our Return and Refund Policy.
About Our Products
Every item sold on Pixmorra is handmade by Pramod S Rajput. We design, craft, photograph, and ship each product ourselves — there are no third-party manufacturers or dropshipped goods. This means each piece is unique and made with personal care and attention to quality.
Contact Us
For any shipping or tracking questions, please reach out:
Business name: Pixmorra
Owner / Representative: Pramod S Rajput
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Response time: Within 1–2 business days
When contacting us about an existing order, please include your full name, order number, tracking number, and a description of the issue.
Business address:
103/2, Sanjeevini Health Clinic
Byrathi Cross, Kothanur
Bangalore, Karnataka 560077
India
Please do not mail returns to this address unless Pixmorra has confirmed it as the correct return address and provided return instructions.