Track Your Order
Track Your Order
Want to know where your order is? You're in the right place! Enter your order number and email address below to get a real-time update on your shipment.
🔍 Track Your Shipment
Your tracking number can be found in your shipping confirmation email.
📦 How to Track Your Order
- Check your email – Once your order is shipped, you'll receive a shipping confirmation email with your tracking number.
- Enter your tracking number – Paste it into the tracking bar above and click "Track My Order".
- Get live updates – See exactly where your package is and when it will arrive.
🚚 Shipping Information
- Handling Time: 0–1 business day
- Transit Time: 3–6 business days
- Estimated Delivery: 3–7 business days after dispatch
- Shipping Carrier: FedEx
- Shipping: Free worldwide shipping
❓ Frequently Asked Questions
I haven't received my tracking number yet. What should I do?
Tracking numbers are sent via email once your order has been dispatched. Please allow 1 business day for processing. If you haven't received an email, please check your spam/junk folder.
My tracking number isn't working. Why?
It can take up to 24–48 hours for tracking information to appear on the carrier's system after dispatch. Please try again after 48 hours.
My order shows as delivered but I haven't received it.
Please check with neighbours or your building reception first. If you still can't locate your package, contact us and we'll investigate immediately.
Can I change my delivery address after placing an order?
We process orders quickly, but if you need to change your address, please contact us as soon as possible. We'll do our best to help before the order is dispatched.
📬 Still Need Help?
Our customer support team is here for you! If you have any questions about your order or shipment, please don't hesitate to reach out:
- Email: support@yourstore.com
- Response Time: Within 24–48 business hours
Thank you for shopping with us — we appreciate your trust and look forward to delivering your beautiful jewelry to you! 💎