Return and Refund Policy

Last updated: 11 July 2026

Pixmorra accepts returns for both defective and non-defective products, subject to the terms described below. This policy applies to products purchased directly through pixmorra.com.

About Our Products

Every product sold on Pixmorra is handmade by Pramod S Rajput — the founder and sole maker. Each item is individually crafted, photographed, packed, and shipped by Pramod personally from Bangalore, India.

30-Day Return Window

Customers may request a return within 30 calendar days after receiving their order. The return request must be submitted before the 30-day period expires. Do not mail a return without first contacting us — returns sent without prior authorization may not be identifiable or processed correctly.

Eligible Returns

We accept returns for:

• Products that arrive damaged or defective
• Incorrect products or products that differ materially from the confirmed order
• Non-defective products the customer no longer wants
• Products ordered by mistake
• Size, color, or preference-related returns

Both defective and non-defective returns are accepted within the 30-day return window.

Handmade Variation Notice

Because every Pixmorra product is handmade, minor natural variations in color, texture, pattern, bead arrangement, or finish may occur between pieces. These are normal characteristics of handmade goods and are not defects. However, this does not apply when a customer receives a product that is broken, materially damaged, incorrect, or substantially different from the confirmed order.

Return Condition

To help us process your return, please include:

• All originally supplied components and accessories
• Tags, where supplied
• Original packaging, where reasonably available
• Order receipt or proof of purchase

A product that has been intentionally damaged, materially altered, misused, or returned with important components missing may not qualify for a full refund. This does not affect returns for products that were already defective, damaged, or incorrect when received.

How to Request a Return

Email us at info.pixmorra@gmail.com with:

• Your full name and order number
• The product being returned and reason for return
• Clear photographs if the product is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the correct mailing address. Do not send a return to any address without first receiving instructions from Pixmorra.

Return Method

Returns are accepted by mail. Please package the product securely to reduce the risk of damage during return transit. We strongly recommend using a trackable shipping service and retaining the receipt and tracking information until your refund is completed. Pixmorra is not responsible for returned packages lost before reaching the designated return address.

Return Shipping Cost

The customer is responsible for return shipping costs. Pixmorra does not currently provide a prepaid return label. Return shipping costs are not reimbursed unless Pixmorra confirms otherwise in writing. This applies to both defective and non-defective returns.

Exchanges

Pixmorra accepts exchanges within the 30-day return window, subject to product availability. Contact us before returning the product to request an exchange. If the requested replacement is unavailable, you may choose an available alternative or receive a refund after the original item is received and inspected.

No Restocking Fee

Pixmorra does not charge a restocking fee for eligible returns. No percentage-based or fixed deduction will be applied to an approved return.

Return Inspection

After your return is delivered, we will inspect it and confirm whether it meets this policy. We may contact you if the package cannot be matched to an order, important parts are missing, a different product was returned, or additional information is required.

Refund Processing Time

After the returned product is received, inspected, and approved, the refund will be processed within 7 business days to the original payment method. Your bank, card issuer, or PayPal may require additional time to post the credit — this is outside Pixmorra’s control.

Refund Amount

An approved refund covers the eligible product amount paid. Because eligible orders receive free outbound shipping, there is normally no original shipping charge to refund. Return shipping paid by the customer is not included in the refund unless Pixmorra confirms otherwise in writing.

Partial Refunds

A partial refund may apply when a returned product is missing important components, has been materially altered after delivery, or shows damage caused after delivery. We will explain any proposed deduction before completing a partial refund. This does not apply when the condition resulted from an original defect, incorrect shipment, or shipping damage present when the customer received the order.

Order Cancellations

Contact us promptly if you need to cancel an order. We will attempt to cancel orders that have not entered shipment processing. Cancellation cannot be guaranteed after an order has been packed or dispatched. If already dispatched, you may request a return after delivery under this policy.

Refund Not Received

If a refund confirmation has been issued but the credit is not visible, please check your original payment account, contact your card issuer, bank, or PayPal, and allow their normal posting time. Contact Pixmorra if the refund remains missing after the payment provider’s stated processing period.

Contact Information

Brand name: Pixmorra
Owner & Maker: Pramod S Rajput
Business type: Sole proprietorship — handmade goods
Email: info.pixmorra@gmail.com
Phone: +91 79876 83766
Address: 103/2, Sanjeevini Health Clinic, Byrathi Cross, Kothanur, Bangalore, Karnataka 560077, India
Response time: Within 1–2 business days (Monday – Saturday)